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A-Click Backup Manager v8
Microsoft System Backup and Restore
Guide
Ahsay Systems Corporation Limited
16 May 2019
This is the original Ahsay manual
Depending on the service you have with us, some of the content won’t be applicable to you.
Note:
We don’t supply the following services, Open direct, Run Direct, or Run on Server on our BOBcloud service.
These are only provided on our System Provider service.
All accounts must be created on our reseller portal https://portal.data-stor.net
Any Ahsay professional services are provided by them and not us.
Definitions:
Our Desktop version is named ACB \ AhsayACB in this manual.
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
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Copyright Notice
© 2019 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any
means without prior written consent of Ahsay Systems Corporation Limited Information in this manual is subject to change
without notice and does not represent a commitment on the part of the vendor, Ahsay Systems Corporation Limited does not
warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation
Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager,
Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System, Ahsay NAS
Client Utility are trademarks of Ahsay Systems Corporation Limited.
Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.
Apple and Mac OS X are registered trademarks of Apple Computer, Inc.
Dropbox is registered trademark of Dropbox Inc.
Google Cloud Storage and Google Drive are registered trademarks of Google Inc.
Lotus, Domino, Notes are registered trademark of IBM Corporation.
Microsoft, Windows, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Azure, One Drive and
One Drive for Business are registered trademarks of Microsoft Corporation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective
owners.
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www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
ShadowProtect is registered trademark of StorageCraft Technology Corporation.
VMware, ESX, ESXi, vCenter are registered trademarks of VMware, Inc.
All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any loss,
destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in
respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you
agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by
Ahsay Systems Corporation Limited without prior notice to you.
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Revision History
Date
Descriptions
Type of modification
12 February 2019
Updated the FAQ Link for the Hardware
Requirement in Ch. 1.1; Updated the FAQ Link
for the Software Requirement in Ch. 1.2;
Updated the screen shot for the Windows Server
Backup and updated the KB article about
Temporary Storage Location to Ahsay Wiki in
Ch. 1.4; Added the Facebook Page and Twitter
Account for the latest updates on AhsayACB and
updated the screen shot of the General Setting in
AhsayACB, updated the screen shot of the
Backup Source in AhsayACB, and updated the
KB Article about the Java Heap Size to Ahsay
Wiki in Ch. 2; Updated the screen shots in
logging in to AhsayACB in Ch. 4.1; Updated the
screen shots in creating a MS Windows System
Backup Set, updated the KB Article about
Temporary Storage Location to Ahsay Wiki,
added the configuration of backup schedule,
updated the process in adding new storage
destination / destination pool, updated the KB
Article about the Backup Destination to Ahsay
Wiki in Ch. 5.1; Updated the screen shots in
starting a manual backup in AhsayACB in Ch.
7.1; Updated the screen shots in restoring the
System Image in AhsayACB in Ch. 8.2;
New/ Modifications
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Table of Contents
Introduction .............................................................................................................................................1
Overview.................................................................................................................................................2
1 Requirements and Limitations ........................................................................................................3
1.1 Hardware Requirement..............................................................................................................3
1.2 Software Requirement ...............................................................................................................3
1.3 Antivirus Exclusion Requirement ...............................................................................................3
1.4 Other Requirements and Limitations .........................................................................................3
2 Best Practice and Recommendation...............................................................................................6
3 Restore Consideration ....................................................................................................................9
4 Starting AhsayACB .......................................................................................................................10
4.1 Login to AhsayACB..................................................................................................................10
5 Configuring a MS Windows System Backup Set ..........................................................................11
5.1 Create a MS Windows System Backup Set.............................................................................11
6 Overview on the Backup Process .................................................................................................20
7 Running a Backup.........................................................................................................................21
7.1 Start a Manual Backup ............................................................................................................21
8 Restore with a MS Windows System Backup Set.........................................................................28
8.1 Login to AhsayACB..................................................................................................................28
8.2 Restore the System Image ......................................................................................................28
8.3 Recovering Your Server ..........................................................................................................37
8.3.1 Recover a Full System......................................................................................................37
Appendix...............................................................................................................................................44
Appendix A Cloud Storage as Backup Destination..........................................................................44
Appendix B Uninstall AhsayACB .....................................................................................................45
Technical Assistance ............................................................................................................................46
Documentation......................................................................................................................................47
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Introduction
The MS Windows System Backup module of AhsayACB provides you with a set of tools to protect
your personal computers on Windows operating system platforms.
This includes an image-based / bare-metal backup feature, that leverages Microsoft’s native Wbadmin
command-line tool (http://go.microsoft.com/fwlink/?LinkId=140216), and recovery feature, to ensure
that your computers are protected even if they are lost or destroyed entirely. The image can be
recovered onto a new device if necessary.
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Overview
This document contains information that are essential for understanding the MS Windows System
backup and recovery process:
1. Requirement and Limitation
2. Best Practice and Recommendation
3. Restore Consideration
4. Starting AhsayACB
5. Configuring a MS Windows System Backup Set
6. Overview on the Backup Process
7. Running a Backup
8. Restore with a MS Windows System Backup Set
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1 Requirements and Limitations
1.1 Hardware Requirement
Refer to the following article for the list of hardware requirements for AhsayACB:
FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above
1.2 Software Requirement
Refer to the following article for the list of compatible Windows operating systems platforms:
FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
1.3 Antivirus Exclusion Requirement
To optimize performance of AhsayACB on Windows, and to avoid conflict with your antivirus
software, refer to the following link for the list of processes and directory paths that should be
added to all antivirus software white-list / exclusion list:
FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on
Windows
1.4 Other Requirements and Limitations
Ensure that the following requirements are met:
AhsayACB Installation
Make sure that AhsayACB is installed on the computer to be backed up.
Add-on Module Requirement
Make sure that the Windows System Backup add-on module is enabled for your
AhsayACB user account.
Please your backup service provider for more details.
Backup Quota Requirement
Make sure that your AhsayACB user account has sufficient backup storage quota
assigned to accommodate the storage for the system backup. Contact your backup
service provider for details.
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AhsayACB Licenses
AhsayACB licenses are calculated on a per device basis:
i. To backup users with 1 backup client computer (e.g. 1 AhsayACB installed), 1
AhsayACB license is required.
ii. To backup users with multiple backup client computers, the number of
AhsayACB licenses required is equal to the number of devices. For example, if
there are 10 users to be backup with 3 backup client computers, then 3
AhsayACB licenses are required. Please contact your backup service provider
for more details.
Latest Service Packs from Microsoft
Ensure that you have the latest service packs installed.
Updates to the Windows operating system improve its performance and resolve known
issues with Windows Server Backup.
Temporary Storage Location
Make sure that the storage location configure for the system image is set to a
supported location.
The temporary storage location is required by the WBADMIN utility to temporary store
the image file during the backup set.
The machine requires an additional drive to accommodate the spooling of the System
State image file. As you can on our sample screen shot above, we have three (3) drives
in total, Local Disk C:, Temp1 E:, and Temp2 F:
If by any chance the machine has only one (1) drive and it is his/her Local Disk C:, then
one of the following options will need to be implemented
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i. An extra physical drive will need to be installed
ii. The existing C: drive will need to be repartitioned to create an additional drive,
i.e. D:
iii. A USB drive needs to be connected
iv. Setup a network drive
Refer to this link for more details about the restrictions:
FAQ: Restrictions on the temporary storage location for the Windows System State and
System backup image file
Disk Space Available in Temporary Storage Location
Make sure that there are sufficient disk spaces available in the storage location for the
backup set.
For a system backup, it will typically require disk space of the total used size of all
volumes selected for backup.
Note: Used space, not free space of all volumes selected for backup.
Maximum Supported Disk Size
For Windows Vista / 7, source volumes with size greater than 2 TB (e.g. 2040 GB - 2
MB = 2088958 MB) are not supported.
This limitation is related to the .vhd file size limit.
Note: This limitation does not apply to Windows 8 or newer releases of Windows.
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2 Best Practice and Recommendation
Please consider the following recommendations:
It is recommended that the latest version of AhsayACB is installed on the computer to
be backed up.
User should also stay up-to-date when newer version of AhsayACB is released. To get
our latest product and company news please subscribe to our Facebook page and
Twitter account:
Facebook page: https://www.facebook.com/ahsaybackup
Twitter account: https://twitter.com/ahsay
For best performance, It is recommended that the temporary storage location of a MS
Windows System backup set is set to a supported local volume, and not to a network
volume (e.g. to improve I/O performance).
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It is highly recommended to enable the Include all critical volumes option to select all
critical volumes for backup automatically.
This will ensure that the backup image can be used for full-system / bare-metal
recovery.
Memory setting
The default maximum Java heap size on a 64bit Windows machine is 2048M. For
better performance especially for in-file delta generation of large image files it may be
advantageous to increase the maximum Java heap size.
For best performance, consider increasing the memory allocation setting for AhsayACB
(Java heap space)
Refer to this link for more details about the modification of the java heap size setting for
AhsayACB:
FAQ: How to modify the Java heap size setting of AhsayOBM / AhsayACB?
Not a Replacement for File Backup
An image-based / bare-metal backup should never be considered a replacement for a
nightly data backup plan.
Firstly, image-based backups do not lend themselves easily to recovery of a single file.
The nature of image-based backup requires a complete restore of the system image file,
even if you only want to recover a single file.
System Recovery Plan
Consider performing routine system recovery test to ensure your system backup is
setup and performed properly. Performing system recovery test can also help identify
potential issues or gaps in your system recovery plan.
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For best result, it is recommended that you should keep the test as close as possible to
a real situation. Often times when a recovery test is to take place, user will plan for the
test (e.g. reconfiguring the test environments, restoring certain data in advance). For
real recovery situation, you will not get a chance to do that.
It's important that you do not try to make the test easier.
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3 Restore Consideration
Please consider the following before performing a restore:
Windows Account Permission
To perform a full-system recovery, the operating system account that you use, must be
a member of the Backup Operators or Administrators group.
Disk Size
For recovery of operating system to a new hard disk, ensure that the disk that you
restore to is at least the size of the disk that contained the volumes that were backed up,
regardless of the size of those volumes within.
For example, if there was only one volume of size 100 GB created on a 1 TB disk
during backup, then you should use a disk that is at least 1 TB when recovering.
Caution on Recovery to Dissimilar Hardware
This recovery method requires the restore target system to have similar hardware and
the exact same boot type as the source system from which the backup was taken. Disk
adapters are especially sensitive. If dissimilar hardware is used, the restored system
might not be boot.
For example, if the system backup image was taken from a BIOS-based system, the
recovery environment must be booted in BIOS mode.
BitLocker Drive
For computer with BitLocker Drive Encryption enabled, make sure to re-apply BitLocker
Drive Encryption to the volume after a restore.
This will not happen automatically, it must be enabled explicitly.
For instructions, refers to the following: http://go.microsoft.com/fwlink/?LinkID=143722
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4 Starting AhsayACB
4.1 Login to AhsayACB
1. Login to the AhsayACB application user interface.
Double click the AhsayACB desktop icon to launch the application.
2. Enter the Login name and Password of your AhsayACB account.
3. Click OK afterward to login to AhsayACB.
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5 Configuring a MS Windows System Backup Set
5.1 Create a MS Windows System Backup Set
1. In the AhsayACB main interface, click Backup Sets.
2. Create a MS Windows System backup set by clicking the “+” icon next to Add new
backup set.
3. Select MS Windows System Backup as the Backup set type; then enter a Name
for your backup set.
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4. Select the location where you would like to store the system image before generating
the backup data.
Select a local volume from the dropdown menu. Click Next to proceed.
-OR-
Enter the UNC path to a network volume that is accessible to the client computer. Click
Next to proceed.
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Note: Make sure that the storage location configured for the system image is set to a
supported location.
Refer to the link to know the restrictions on the temporary storage location for Windows
System State and System Backup Image File
FAQ: Restrictions on the temporary storage location for the Windows System State and
System backup image file
5. In the Backup Source menu, select the volume(s) which you would like to backup.
Enable the Include all critical volumes option to select all critical volumes for backup
automatically. This will ensure that the backup image can be used for full-system / bare-
metal recovery. Click Next to proceed.
6. In the Schedule menu, configure a backup schedule for backup job to run
automatically at your specified time interval. Click Add to add a new schedule, then
click Next to proceed afterward.
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7. In the Destination menu, select a backup destination where the backup data will be
stored. Click the “+” icon next to Add new storage destination / destination pool.
Note: For more details on Backup Destination, refer to this link
FAQ: Frequently Asked Questions on Backup Destination
For more details on configuration of cloud storage as backup destination, refer to the
Appendix section in this guide.
8. Select the Destination storage.
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You can choose a storage combination of the Local/Mapped drive/Removable
Drive, Cloud storage or FTP. Click OK to proceed when you are done with the
settings.
If you have chosen the Local/Mapped Drive/Removable Drive option, click
Change to browse to a directory path where backup data will be stored, then
click Test to validate the path. Test completed successfully shows when
the validation is done.
9. You can add multiple storage destinations. The backup data will be uploaded to all the
destinations you have selected in the order you added them. Press the icon to
alter the order. Click Next to proceed when you are done with the selection.
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10. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system
User password – the encryption key will be the same as the login password of
your AhsayACB at the time when this backup set is created. Please be reminded
that if you change the AhsayACB login password later, the encryption keys of the
backup sets previously created with this encryption type will remain unchanged.
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
Note: For best practice on managing your encryption key, refer to the following KB
article. https://forum.ahsay.com/viewtopic.php?f=169&t=14090
Click Next when you are done setting.
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11. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption type you have selected.
The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this
option to show the encryption key.
Copy to clipboard – Click to copy the encryption key, then you can paste it in
another location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step.
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12. Enter the Domain Name / Host Name of the computer, User Name and Password of
the Windows account that will be running the backup.
Note: This menu will only be displayed if a backup schedule is configured in the previous
step.
13. Click Next to create the backup set.
14. The following screen is displayed when the new MS Windows System backup set is
created successfully.
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6 Overview on the Backup Process
The following steps are performed during a MS Windows System backup job.
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7 Running a Backup
7.1 Start a Manual Backup
1. Click the Backup icon on the main interface of AhsayACB.
2. Select the backup set which you would like to start a backup for.
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3. If you would like to modify the In-File Delta type, Destinations and Retention Policy
Settings, click Show advance option.
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4. Click Backup to start the backup and wait until the backup is done.
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Check the log of your backup by clicking this icon . It will show you the log of your
backup with corresponding date and time.
To view the report, go to the Report > Backup
In this Backup Report screen, you can see the backup set with corresponding
destination, completion date and time, and status.
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Click the backup report and the summary of the backup will be displayed. You can also
click the View Log, this will redirect you to the log summary of your backup.
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You can also search for backup reports from a specific period of date. For
example, we have the From date which is, 01 Feb 2019 and the To date
which is, 04 Feb 2019. Then click the Go button to generate the available
reports.
If this is a valid range of dates then backup reports will be displayed unless
there were no backup running on the specified dates. A message of No
records found will also be displayed.
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8 Restore with a MS Windows System Backup Set
8.1 Login to AhsayACB
Login to the AhsayACB application according to the instruction provided in the chapter on
Starting AhsayACB.
8.2 Restore the System Image
1. Click the Restore icon on the main interface of AhsayACB.
2. Select the backup set that you would like to restore the system image from.
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3. Select the backup destination that contains the system image that you would like to
restore.
4. Select to restore from a specific backup job, or the latest job available from the Select
what to restore drop down menu.
5. Select Microsoft_Windows_System_Backup, then click Next to proceed.
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6. Select to restore the system image to a local volume or to a removable drive. Click Next
to proceed.
Click Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during
the restore process. This will check the data for errors during the restore process
and create a data summary of the in-file delta files which will be included in the
report.
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7. Select the temporary directory for storing temporary files.
8. Click Restore to start the restoration.
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9. The following screen is displayed when the system image files are restored successfully.
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To view the report, go to the Report > Restore
In this Restore Report screen, you can see the backup set with corresponding
destination, completion date and time, and status.
Click the restore report and the summary of the restoration will be displayed. You can
also click the View Log, this will redirect you to the log summary of your backup.
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You can also search for restore reports from a specific period of date. For
example, we have the From date which is, 01 Jan 2019 and the To date
which is, 23 Jan 2019. Then click the Go button to generate the available
reports.
If this is a valid range of dates then restore reports will be displayed unless
there were no restoration running on the specified dates. A message of No
records found will also be displayed.
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10. The restored system image files are stored in the WindowsImageBackup folder in the
restore location.
Important: In addition to the system image files, the WindowsImageBackup folder
includes catalog files that contain information about all backups in there up to the current
backup, and MediaId, that contains the identifier for the backup storage location.
This information is required to perform a recovery. Do not alter the directory structure or
delete any file / folder within the WindowsImageBackup folder.
11. Copy the WindowsImageBackup folder with its content to the server that you want to
perform the restore for, or copy the folder to a network drive that is accessible to the
server that you want to perform the restore for.
WindowsImageBackup folder must be stored at the root level of a volume (e.g. top-
most level), unless you are copying the folder to a network drive.
12. Continue to the next section of the guide.
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8.3 Recovering Your Server
You can recover perform a full-system (bare-metal) with the following tools:
Note: You can also perform the above tasks using wbadmin command. For the syntax of the
command, refer to the following: http://go.microsoft.com/fwlink/?LinkId=140216
8.3.1 Recover a Full System
You can recover a full system using the advanced startup option by:
Booting from a Windows installation media
Insert the installation media that has the same architecture of the system that you are
recovering, and restart your computer. Press the required key to boot from the disc.
When you see the Windows Setup page, click Next, then click Repair your computer.
Starting Windows in safe mode
Press the Power button at the Windows login screen. In the Start menu or in the
Setting screen, press and hold the SHIFT key on the keyboard and click Restart.
Tool
What you can recover
Advanced startup option (in safe mode)
Full system recovery.
Advanced startup option (Windows installation
media)
Full system recovery.
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Once you are in the Startup Option menu, perform the following steps.
1. Click Troubleshoot.
2. Click Advanced options.
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3. Click System Image Recovery.
4. Log in with an administrative account by clicking on Administrator.
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5. Click Select a system image, then click Next.
6. Select the location that contains the system image to restore from.
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If you do not see the image available, then
Click Advanced, and install the required driver for the removable drive to be
accessed, if the system image was copied to a removable drive attached to the
server.
To install a driver, the driver must be located on the local system. You cannot
install a driver from the network.
Click Advanced, and browse to the remote shared folder which contains the
system image, if the system image was copied to a network path.
For domain environment, if the backup storage location is on a computer that is a
member of that domain, then the computer containing the storage location should
be on the IPsec boundary, to be accessible by non domain computer.
When a computer boots into Windows Recovery Environment, it becomes a non
domain computer, therefore, cannot access the usual network shares. Only
those computers that allow non domain computers to access the share can be
used as a backup storage location in this way.
7. Select the system image to restore, then click Next to proceed.
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8. On the Choose additional restore options page, click Install drivers to install device
drivers for the hardware that you are recovering to.
Click OK to add drivers.
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Click Advanced to specify whether the computer is automatically restarted and the
disks are checked for errors immediately after the recovery.
9. Confirm the details for the restoration, and then click Finish to start the recovery
process.
Important: Do not interrupt the restore process.
The recovery will succeed as long as all the critical volumes (e.g. volumes containing
operating system components) are recovered.
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Appendix
Appendix A Cloud Storage as Backup Destination
For most cloud storage provider (e.g. Dropbox, Google Drive ... etc.), you need to allow access
AhsayACB to access the cloud destination. Click OK / Test, you will be prompted to login to the
corresponding cloud service.
Important: The authentication request will be opened in a new tab / window on the browser, ensure
that the pop-up tab / window is not blocked (e.g. pop-up blocker in your browser).
Click Allow to permit AhsayACB to access the cloud storage:
Enter the authentication code returned in AhsayACB to complete the destination setup.
Note: A backup destination can be set to a supported cloud storage, backup server, FTP / SFTP
server, network storage, or local / removable drive on your computer.
Multiple backup destinations can be configured for a single backup set. In fact it is recommended for
you to setup at least 2 backup /;;’destinations for your backup set.
For more details on backup destination, for example which cloud service providers are supported,
destination type, or limitation, you can refer to this FAQ link:
FAQ: Frequently Asked Questions on Backup Destination
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Appendix B Uninstall AhsayACB
Refer to the Appendix of the AhsayACB Quick Start Guide for the corresponding operating system for
details on how to uninstall AhsayACB:
https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_documentation_g
uides
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Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the following website:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Also use the Ahsay Knowledge Base for resource such as Hardware Compatibility List, Software
Compatibility List, and other product information:
http://wiki.ahsay.com/doku.php?id=public:home
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Documentation
Documentations for all Ahsay products are available at:
https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_documentation_g
uides
You can send us suggestions for improvements or report on issues in the documentation, by
contacting us at:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Please specify the specific document title as well as the change required / suggestion when
contacting us.