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Ahsay Online Backup Manager v7
Microsoft Exchange 2007/2010/2013 Mail
Level Backup & Restore Guide
Ahsay Systems Corporation Limited
26 November 2018
This is the original Ahsay manual
Depending on the service you have with us, some of the content won’t be applicable to you.
Note:
We don’t supply the following services, Open direct, Run Direct,or Run on Server on our
BOBcloud service. These are only provided on our System Provider service.
All accounts must be created on our reseller portal https://portal.data-stor.net
Any Ahsay professional services are provided by them and not us.
Definitions:
Our Desktop version is named ACB \ AhsayACB in this manual.
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
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Copyright Notice
© 2018 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any
means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change
without notice and does not represent a commitment on the part of the vendor, Ahsay Systems Corporation Limited does not
warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation
Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
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Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System, Ahsay NAS
Client Utility are trademarks of Ahsay Systems Corporation Limited.
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destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in
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Revision History
Date
Descriptions
Type of modification
15 July 2016
First Draft
New
3 February 2017
Added instructions and screen shots for
Encryption key handling in Ch. 4.1 & Ch. 6.2
New
5 April 2017
Added Encryption Type option in Ch. 4.1 & Ch.
6.2
New
26 Oct 2017
Ch 1.1, 2, 2.1, 2.2, 2.3, 2.4, 2.6, 2.8, 2.9, 2.11,
2.17, 3, 4.1, 6.2, 8
Updated
14 September 2018
Added requirement of Antivirus Exclusion for
Ch.2.2
New
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Table of Contents
1 Getting started ................................................................................................................................1
1.1 Introduction ................................................................................................................................1
1.2 What is this software?................................................................................................................1
1.3 System Architecture...................................................................................................................1
1.4 Why should I use AhsayOBM to back up my Exchange 2007/2010/2013 Mailboxes and Public
Folders? 2
1.5 About This Document ................................................................................................................4
1.5.1 Document............................................................................................................................4
1.5.2 What should I expect from this document?.........................................................................4
1.5.3 Who should read this document? .......................................................................................4
2 Requirements..................................................................................................................................5
2.1 Software Requirement ...............................................................................................................5
2.2 Antivirus Exclusion Requirement ...............................................................................................5
2.3 AhsayOBM Installation ..............................................................................................................5
2.4 AhsayOBM Licenses .................................................................................................................5
2.5 Backup Quota Requirement ......................................................................................................6
2.6 Microsoft Exchange Mailbox Add-On Module............................................................................6
2.7 Scheduled Backup for Exchange Server in Data Availability Group (DAG) Option...................6
2.8 Temporary Directory Folder.......................................................................................................7
2.9 Backup Source ..........................................................................................................................7
2.10 Mailbox Access Permission .......................................................................................................7
2.11 Windows User Account Permission...........................................................................................8
2.12 Enabling Mailbox on Windows User Account ..........................................................................10
2.13 Remote Exchange Management Shell ....................................................................................11
2.14 Collaboration Data Objects (CDO) 1.2.1 .................................................................................11
2.15 LAN Manager Authentication Level .........................................................................................12
2.16 Windows PowerShell 2.0 Engine.............................................................................................13
2.17 MS Exchange related Windows Services ................................................................................14
2.18 MS Exchange Database Status...............................................................................................14
2.19 IISAuthenticationMethods Setting............................................................................................15
2.20 Connection to Exchange Management Shell (EMS) or Exchange Management Console (EMC)
15
2.21 .Net Framework 3.5 Features ..................................................................................................16
3 Overview of MS Exchange Mail Level Backup Process ...............................................................17
4 Performing Mail Level Backup for Microsoft Exchange 2007/2010/2013 .....................................18
4.1 Creating Mail Level Backup Set for Microsoft Exchange 2007/2010/2013..............................18
4.2 Running Mail Level Backup Job for Microsoft Exchange 2007/2010/2013..............................25
5 Performing Mail Level Restoration for Microsoft Exchange 2007/2010/2013 ...............................27
5.1 Restoring Mail Level Backup for Microsoft Exchange 2007/2010/2013 ..................................27
6 Performing Mail Level Backup for Microsoft Exchange 2010/2013 in Database Availability Group
(DAG) 31
6.1 License Requirement to Back up Exchange Mailboxes in DAG environment .........................31
6.2 Creating Mail Level Backup Set for Microsoft Exchange 2010/2013 in Database Availability
Group (DAG) 31
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7 Performing Mail Level Restoration for Microsoft Exchange 2010/2013 in Database Availability
Group (DAG).........................................................................................................................................38
7.1 Pre-restoration requirements ...................................................................................................38
7.2 Restoring Mail for Exchange Server in DAG ...........................................................................38
8 Technical Assistance ....................................................................................................................43
9 Documentation..............................................................................................................................44
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1 Getting started
1.1 Introduction
This user guide aims to provide detailed information on backing up and restoring individual
mail items and public folder items stored in Microsoft Exchange Server 2007/2010/2013 with
AhsayOBM using the MS Exchange mail level backup set.
An MS Exchange mail level backup must be utilized in conjunction with full Information Store
backup (Exchange Database backup set), as mail level backup for Microsoft Exchange
Server is not designed to fully protect an Exchange Server, but to facilitate easy and fast
recovery of emails, contacts, calendars for individual mailboxes and public folder items.
AhsayOBM supports backup of mailboxes on both MS Exchange server in backup option for
Exchange Server deployed in standalone and Database Availability Group (DAG) setups.
1.2 What is this software?
Ahsay brings you specialized client backup software, namely AhsayOBM, to provide a set of
tools to protect your mailboxes and public folders on Microsoft Exchange Server
2007/2010/2013. This includes backup and recovery of individual emails, contacts, calendars
and other mail items in your mailboxes and public folders, with snapshots / versioning, and
retention policy to protect even email that you may have accidentally deleted from your
Exchange 2007/2010/2013 mailboxes or public folders.
1.3 System Architecture
Below is the system architecture diagram illustrating the major elements involved in the
backup process among the Microsoft Exchange Server, AhsayOBM backup client, AhsayCBS
backup server, and Cloud storage.
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1.4 Why should I use AhsayOBM to back up my Exchange
2007/2010/2013 Mailboxes and Public Folders?
We are committed to bringing you a comprehensive Exchange 2007/2010/2013 mail level
backup solution with AhsayOBM. Below are some key areas we can help make your backup
experience a better one.
Easy Setup % Professional Services
Setup is a few clicks away-our enhanced AhsayOBM v7 can be easily downloaded and
installed in just a few clicks. The refined user interface also provides user-friendly instruction
to guide you through installation, configuration, backup and restore. The intuitive setup
procedures together with instructions in this user guide makes the software installation and
operation easy even for layman users. That being said, if you do run into any problems during
setup, we are here to help out. Visit the URL below for details on technical assistance.
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Professional Services
AhsayOBM Installation and Configuration Service
If you would like to save the time of reading through this document for setup, we have introduced this
service to take care of all the installation and setup for you. On top of the installation and setup services,
we also have a whole series of premium after-sales services to provide you with the best user
experiences possible.
Valid Maintenance
Our Valid Maintenance provides you with professional and timely customer support along the way. You
are entitled to the Valid Maintenance for free during the first year of your service subscription, and
recurring annual fee at 20% of your annual subscription fee.
Refer to our Professional Services webpage for further details and subscription.
Fast and Efficient
We understand that backup could be a time and resources consuming process, which is why
AhsayOBM is designed with advanced technologies to make backup a fast and efficient
process.
We also understand that you may wish to run backup at a specified time interval of your
choice, that’s why we also allow you to set your own backup schedules so that you can take
full control of the time when to perform backup.
Multi-threading–this technology utilizes the computing power of multiple CPU cores
for creating multiple backup and restore threads to produce fast backup and restore
performance.
Block Level Incremental Backup–this technology breaks down the backup files into
multiple blocks and only the changed blocks will be backed up each time.
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Centralized Management Console
Our enriched features on the centralized web console offers you a one-stop location for
monitoring and managing your backup and restore, whether you are a system administrator
or backup user. Below is an overview of what you can do with it. For more details regarding
the setup and operations of the centralized management console, refer to the AhsayCBS
User’s Guide for details.
Create backup set
Configure user settings
Configure backup settings
View and download backup and restore reports
Monitor backup and restore live activities
Cloud Destination Backup
To offer you with the highest flexibility of backup destination, you can now back up mail
objects to a wide range of cloud storage destinations. Below is a list of supported cloud
destinations.
CTYun (中国电信天翼云 )*
Amazon S3
Amazon Cloud Drive
Google Drive
OneDrive
Microsoft OneDrive /
OneDrive for Business
OpenStack
Microsoft Azure
Dropbox
SFTP
AWS S3 Compatible
Cloud Storage
Cloud backup gives you two major advantages:
Cloud Backup for Extra Protection – you can back up your MS Exchange mail
objects to a cloud destination of your choice. Utilizing cloud backup gives you an extra
layer of protection in the event of a local drive corruption, where you will still be able to
retrieve data from the cloud destination.
Eliminate Hardware Investment – with the increasingly affordable cloud storage cost,
you can deploy on cloud platform and utilize cloud storage as your centralized data
repository, or simply expand your cloud storage as a backup destination without having
to invest on hardware.
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High Level of Security
We understand your Exchange mail objects may contain sensitive information that needs to
be protected, that is why your backup data will be encrypted with the highest level of security
measure.
Un-hackable Encryption Key – to provide the best protection to your backup data,
you can turn on the encryption feature which will be default encrypt the backup data
locally with AES 256-bit truly randomized encryption key.
Encryption Key Recovery – Furthermore, we have a backup plan for you to recover
your encryption key in case you have lost it. You backup service provider can make it
mandatory for you to upload the encryption key to the centralized management console,
the encryption key will be uploaded in hashed format and will only be used when you
request for a recovery.
1.5 About This Document
1.5.1 Document
The document is divided into two main parts.
Part 1: Preparation for Exchange Mail-Level Backup & Restore
Requirements
Requirements for AhsayOBM, MS Exchange Server 2007/2010/2013, and
Windows Operating System.
Part 2: Perform Mail-Level Backup and Restore on MS Exchange Server
Standalone Backup Option
Create mail-level backup set, run mail-level backup job and restore mail-level
backup
Database Availability Group (DAG) Backup Option
Create mail-level backup set, run mail-level backup job and restore mail-level
backup
1.5.2 What should I expect from this document?
After reading through this documentation, you can expect to have sufficient knowledge to
set up your system to make mail-level backup of Exchange Server 2007/2010/2013 on
AhsayOBM, as well as to carry out an end-to-end backup and restore process.
1.5.3 Who should read this document?
This documentation is intended for backup administrators and IT professionals who are
responsible for the Exchange Server 2007/2010/2013 mail-level backup and restore.
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2 Requirements
You are strongly recommended to check all the settings below before you proceed with the MS
Exchange Mail Level 2007/2010/2013 backup and restore.
2.1 Software Requirement
Refer to the following article for the list of compatible operating systems and application
versions.
FAQ: Ahsay Software Compatibility List (SCL) for version 7.3 or above
2.2 Antivirus Exclusion Requirement
To optimize performance of AhsayOBM on Windows, and to avoid conflict with your antivirus
software, refer to the following KB article the list of processes and directory paths that should
be added to all antivirus software white-list / exclusion list:
http://wiki.ahsay.com/doku.php?id=public:5352_suggestion_on_antivirus_exclusions
NOTE
For AhsayOBM version 7.17 or above, the bJW.exe process is automatically added to Windows
Defender exclusion list for Windows 10 and 2016, during installation / upgrade via installer or upgrade
via AUA.
2.3 AhsayOBM Installation
The latest version of AhsayOBM must be installed on the MS Exchange Server hosting the
mailbox database.
For backup of mailboxes on MS Exchange Server 2010/2013 Database Availability Group
(DAG), ensure the same AhsayOBM version is installed on all member servers.
For MS Exchange Server 2010/2013, Database Availability Group (DAG) backup option is
available, please refer to Performing Mail Level Backup for Microsoft Exchange 2010/2013 in
Database Availability Group (DAG) for details.
2.4 AhsayOBM Licenses
AhsayOBM licenses are calculated on a per device basis.
i. For backup of mailboxes on a standalone Microsoft Exchange 2007/2010/2013
Server, one AhsayOBM license is required.
ii. For backup of mailboxes on a Microsoft Exchange Server 2010/2013 DAG setup, the
number of AhsayOBM licenses required is equal to the number of members (nodes)
in the DAG. For example, if there are three members then three AhsayOBM licenses
are required.
Please contact your backup service provider for more details
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2.5 Backup Quota Requirement
Make sure that your AhsayOBM user account has sufficient storage quota assigned to
accommodate the storage of additional Exchange mailbox and public folder items for the new
mail level backup set.
Please contact your backup service provider for more details.
2.6 Microsoft Exchange Mailbox Add-On Module
One Microsoft Exchange Mailbox license is required for the backup each user mailbox.
Make sure the Microsoft Exchange Mailbox feature has been enabled as an add-on module in
your AhsayOBM user account and there is sufficient Microsoft Exchange Mailbox license
quota to cover the backup of your mailboxes.
Please contact your backup service provider for more details.
2.7 Scheduled Backup for Exchange Server in Data Availability
Group (DAG) Option
Scheduled backup is required if you choose to backup MS Exchange server 2010/2013 setup
in DAG option, as AhsayOBM on all DAG members will use the scheduled backup time to
start backups on all individual DAG members at the same time.
An MS Exchange server 2010/2013 DAG backup cycle is considered complete only
when scheduled backup on all DAG members have been run successfully. An backup
report will be generated and email to the recipients when a complete MS Exchange
server 2010/2013 DAG backup cycle has taken place.
Please keep in mind that manual backup will only be considered as individual mail level
backup, and therefore will not be counted as part of the DAG backup cycle.
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2.8 Temporary Directory Folder
The Temporary Directory folder is used by AhsayOBM for storing backup set index files and
any incremental or differential delta files generated during a backup job. To ensure optimal
backup/restoration performance, the temporary directory folder is located on a local drive with
plenty of free disk space.
2.9 Backup Source
Ensure “Hide from Exchange address list” is unchecked for user mailboxes, otherwise the
mailbox will not be visible in the AhsayOBM backup source and therefore cannot be selected
for backup.
2.10 Mailbox Access Permission
The Active Directory account used to authenticate the backup must have full access to the
mailboxes. To grant full access right for the account, enter the following command in
Exchange Management Shell.
Open the Exchange Management Shell by clicking Start > Microsoft Exchange Server >
Exchange Management Shell.
Exchange Server 2007
Enter the following command in Exchange Management Shell
Get-MailboxServer | Add-ADPermission -User "%os_username%" -
AccessRights GenericAll -ExtendedRights ms-exch-store-
admin,receive-as,send-as -InheritanceType All
%os_username% is the username of the operating system account for backup.
Example: granting permission to local account "system"
Get-MailboxServer | Add-ADPermission -User "system" -
AccessRights GenericAll -ExtendedRights ms-exch-store-
admin,receive-as,send-as -InheritanceType All
Other useful commands:
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To show added permission for an AD account
Get-MailboxServer | Get-ADPermission -User "%os_username%"
Example, to show added permission for local account "system"
Get-MailboxServer | Get-ADPermission -User "system"
To remove permission from an AD account
Get-MailboxServer | Remove-ADPermission -User "%os_username%"
- AccessRights GenericAll -ExtendedRights ms-exch-store-
admin,receive-as,send-as -InheritanceType All
Example, to remove permission from local account "system"
Get-MailboxServer | Remove-ADPermission -User "system" -
AccessRights GenericAll -ExtendedRights ms-exch-store-
admin,receive-as,send-as -InheritanceType All
Reboot the Exchange Server after executing the command.
Exchange Server 2010 / 2013
Enter the following command in Exchange Management Shell
Get-Mailbox | Add-MailboxPermission -User "%os_username%" -
AccessRights FullAccess
%os_username% is the username of the operating system account for backup.
Example: granting permission to local account "system"
Get-Mailbox | Add-MailboxPermission -User "system" -
AccessRights FullAccess
Other useful commands:
Remove permission from an AD account
Get-Mailbox | Remove-MailboxPermission -User "%os_username%" -
AccessRights FullAccess
Example:
Get-Mailbox | Remove-MailboxPermission -User "system" -
AccessRights FullAccess
To view the mailbox permission of a user
Get-Mailbox | Get-MailboxPermission -User "%os_username%"
Example:
Get-Mailbox | Get-MailboxPermission -User "system"
Reboot the Exchange Server after executing the command.
2.11 Windows User Account Permission
The Active Directory account used to authenticate the backup must be a member of the
following security groups.
Exchange Server 2007
Microsoft Exchange Security \ Exchange Organization Administrators
Microsoft Exchange Security \ Exchange Servers
Users \ Domain Admins
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Exchange Server 2010 / 2013
Microsoft Exchange Security \ Organization Management
Users \ Administrator
Users \ Domain Admins
Users \ Enterprise Admins
Steps to check the current settings
1. Click Start > Control Panel > Administrative Tools, and then click Active Directory
Users and Computers.
2. Browse to the organization unit containing the corresponding operating system account.
3. Right click on the user, and select Properties.
4. Select the Member Of tab to check on the membership setting.
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2.12 Enabling Mailbox on Windows User Account
Make sure the Windows account used to authenticate the backup has a mailbox enabled.
Follow the steps below to verify.
Exchange Server 2007 / 2010
1. Click Start > Microsoft Exchange Server 2007/2010, and then click Exchange
Management Console.
2. Click to expand the Recipient Configuration menu tree, and then select Mailbox.
3. Right click on the user and select Properties.
4. Select the General tab to check the settings.
Make sure the Hide from Exchange address lists box is not checked.
Note: A mailbox-enabled user is a Windows Active Directory user that has one or more
Exchange Server mailboxes associated with it. Refer to the URL below for more
information http://support.microsoft.com/kb/275636/en-us.
Exchange Server 2013
Refer to the following article from Microsoft for more details on how to check if an account is
mailbox enabled.
https://technet.microsoft.com/en-us/library/jj991919(v=exchg.150).aspx
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2.13 Remote Exchange Management Shell
For setup on MS Exchange Server 2010 / 2013, the Remote Exchange Management Shell
must be enabled for the operating system account used for the backup.
Enter the following command in Exchange Management Shell to enable this feature.
>Set-User "%os_username%" -RemotePowerShellEnabled $True
Reboot the Exchange Server after executing the command.
Note: Remote Shell in Microsoft Exchange Server enables you to manage your server
running Exchange.
2.14 Collaboration Data Objects (CDO) 1.2.1
The latest version of CDO must be installed on the Exchange Server for the mail level backup
job to work properly.
Download and install the latest version CDO via the URL below. If you already have CDO
installed on the Exchange Server but are not sure if it is the latest version, you are
recommended to uninstall the current version and re-install via the URL below.
Exchange Server 2007 / 2010
Exchange Server with MS Outlook 2007
https://www.microsoft.com/en-us/download/details.aspx?id=3671
Exchange Server without MS Outlook 2007
https://www.microsoft.com/en-gb/download/details.aspx?id=42040
Exchange Server 2013
https://www.microsoft.com/en-gb/download/details.aspx?id=42040
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2.15 LAN Manager Authentication Level
Exchange Server 2013
The LAN Manager Authentication level configured on the Exchange Server must be level 3 or
above. Follow the steps below to check the settings.
1. Click Start > Control Panel > Administrative Tools, and then click Local Security
Policy.
2. Under Security Settings, expand Local Policies > Security Options, then click
Network security: LAN Manager authentication level.
3. Make sure that the setting is configured to use NTLMv2, for example:
Send NTLMv2 response only
Send NTLMv2 response only. Refuse LM
Send NTLMv2 response only. Refuse LM & NTLM
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2.16 Windows PowerShell 2.0 Engine
Make sure the Windows PowerShell 2.0 Engine is installed.
Exchange Server 2013
To install the feature:
1. Navigate to Server Manager > Manage, then select Add Roles and Features.
2. On the Select installation type screen, select Role-based or feature-based installation.
3. Select the target server.
4. On the Select features screen, go to the Features option, check the box next to
Windows PowerShell 2.0 Engine.
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2.17 MS Exchange related Windows Services
Ensure that all MS Exchange related services have been started, particularly the MS
Exchange Information Store and MS Exchange System Attendant Services.
To verify this setting, launch the Services menu by clicking Start then typing “Services” in the
search box. All Exchange related services should be started by default, in case if it is not, turn
it on by right clicking the item and then select Start.
2.18 MS Exchange Database Status
Ensure the MS Exchange Mailbox and Public Folder databases are mounted.
Example: MS Exchange 2010
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2.19 IISAuthenticationMethods Setting
Verify if the IISAuthenticationMethods is set to Basic only. If so, change the setting with the
commands below.
Exchange Server 2013
1. Click Start > Microsoft Exchange Server > Exchange Management Shell.
2. Enter the following command to check on the IISAuthenticationMethods setting:
>Get-OutlookAnywhere
3. If it is set to {Basic} only, enter the following command to modify the setting:
>Set-OutlookAnywhere -Identity:"%Server%\Rpc (Default Web Site)"
-IISAuthenticationMethods Basic,NTLM,Negotiate
4. Reboot the Exchange server.
2.20 Connection to Exchange Management Shell (EMS) or
Exchange Management Console (EMC)
Confirm on the connection to the Exchange Management Shell (EMS) or Exchange
Management Console (EMC).
Ensure that the HTTP binding on the Default Web Site in Internet Information Services (IIS) is
correctly configured by following the steps below.
1. Click Start > Control Panel > Administrative Tools, and then click Internet
Information Services (IIS) Manager.
2. Navigate to Default Web Site, then right-click and select Edit Bindings.
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3. Create a new binding that has no host name and a value of All Unassigned for the IP
address.
4. Restart IIS.
2.21 .Net Framework 3.5 Features
If you are using Exchange server 2013 on Windows server 2012, please install .Net
Framework 3.5 Features.
This feature can enabled by accessing Server Manager > Dashboard > Add Roles and
Features Wizard > Feature Page.
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3 Overview of MS Exchange Mail Level Backup
Process
The following steps are performed during an MS Exchange mail level backup job:
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4 Performing Mail Level Backup for Microsoft
Exchange 2007/2010/2013
4.1 Creating Mail Level Backup Set for Microsoft Exchange
2007/2010/2013
1. Click the Backup Sets icon on the main interface of AhsayOBM.
2. Create a new backup set by clicking the “+” icon next to Add new backup set.
3. Select the Backup set type as MS Exchange Mail Level Backup. The system will
automatically detect and select the Exchange Server version, make sure the version
selected is correct. Name your new backup set and then click Next to proceed.
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4. In the Backup Source menu, select the Mailbox Store for backup.
You can click to expand the mailbox store to select which mailbox to back up. You can
also click Show mails to select individual mail to back up. Click Next to proceed when
you are done.
5. In the Schedule menu, you can configure a backup schedule for backup job to run
automatically at your specified time interval. Click Add to add a new schedule, then click
Next to proceed when you are done setting.
Note: By default, a daily backup scheduled for 22:00 is created automatically.
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6. In the Destination menu, select a backup destination where the backup mail will be
stored. Click the “+” icon next to Add new storage destination / destination pool.
7. Select the destination type and destination storage, then click OK to proceed.
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8. Click Next on the Destination menu page to proceed.
9. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system
User password – the encryption key will be the same as the login password of
your AhsayOBM at the time when this backup set is created. Please be reminded
that if you change the AhsayOBM login password later, the encryption keys of the
backup sets previously created with this encryption type will remain unchanged.
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Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
Note: For best practice on managing your encryption key, refer to the following KB
article. FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB
version 7? (5034)
Click Next when you are done setting.
10. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption type you have selected.
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The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this
option to show the encryption key.
Copy to clipboard – Click to copy the encryption key, then you can paste it in
another location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step
11. Enter the Windows login credentials for user authentication. Click Next to proceed.
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12. The following screen shows when the new backup set is created successfully.
13. Click Backup now to start a backup immediately, or you can run a backup job later by
following the instructions in Running Mail Level Backup Job for Microsoft Exchange
2007/2010/2013.
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4.2 Running Mail Level Backup Job for Microsoft Exchange
2007/2010/2013
1. Log in to AhsayOBM.
2. Click the Backup icon on the main interface of AhsayOBM.
3. Select the backup set which you would like to start a backup for.
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4. If you would like to modify the In-File Delta type, Destinations and Retention Policy
settings, click Show advanced option.
5. Click Backup to start the backup.
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5 Performing Mail Level Restoration for Microsoft
Exchange 2007/2010/2013
5.1 Restoring Mail Level Backup for Microsoft Exchange
2007/2010/2013
1. In the AhsayOBM main interface, click the Restore icon.
2. Select the backup set that you would like to restore mail from.
3. Select the backup destination that contains the mail(s) that you would like to restore.
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4. Click to expand the menu tree to select which mailbox to restore. You can also select
mail item(s) from a specific backup job or all mail items that you have backed up to
restore. Click Next to proceed.
5. Select to restore the mail to their Original mailbox, or to an Alternate mailbox.
Restore to Original Mailbox
Select the Original location option, then press Next to proceed.
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Restore to Alternate Mailbox
You can choose to restore mailbox item(s) to another mailbox in the same
Exchange server. Select the Alternate location option and the desired mailbox
destination, then press Next to proceed.
In addition, you can also restore mailbox item(s) to a different Exchange server of
the same version. In this case, the restoration should be triggered by the
AhsayOBM on the destination Exchange server.
Limitation
If you are trying to restore the mailbox item to a destination mailbox which has a different
language setting than the original mailbox, AhsayOBM will attempt to restore mailbox
item(s) to their respective destination folder based on the translation listed below.
For folders such as ‘Calendar’ or ‘Notes’, a new folder ‘Calendar’ or ‘Notes’ will be
created.
Backup source
(English)
Action
Destination mailbox with Chinese
as default language settings
Inbox
Merge
收件箱
Outbox
Merge
寄件匣
Sent Items
Merge
寄件備份
Deleted Items
Merge
刪除的郵件
Drafts
Merge
草稿
Junk E-Mail
Merge
垃圾電郵
Calendar
Create new folder
Calendar
Notes
Create new folder
Notes
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6. Select the temporary directory for storing temporary files, such as delta files when they
are being merged, click Restore to start the restoration.
7. The following screen with the text Restore Completed Successfully shows when the
restoration is completed.
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6 Performing Mail Level Backup for Microsoft
Exchange 2010/2013 in Database Availability
Group (DAG)
6.1 License Requirement to Back up Exchange Mailboxes in DAG
environment
Each member in the DAG requires separate license for Microsoft Exchange Mailbox Add-on
Module. One license will be deducted from each installation of the AhsayOBM on the DAG
environment. Please check with your backup service provider if more Microsoft Mailbox Add-
On module is required.
6.2 Creating Mail Level Backup Set for Microsoft Exchange
2010/2013 in Database Availability Group (DAG)
1. Click the Backup Sets icon on the main interface of AhsayOBM.
2. Create a new backup set by clicking the “+” icon next to Add new backup set.
3. Select the Backup set type as MS Exchange Mail Level Backup and choose the correct
Exchange Server version with “Database Availability Group”. Name your new backup set
and then click Next to proceed.
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4. In the Backup Source menu, select the Mailbox Store for backup.
You can click to expand the mailbox store to select which mailbox to back up, and then
click Show mails to select individual mail to back up. Click Next to proceed when you
are done.
5. In the Schedule menu, you can configure a backup schedule for backup job to run
automatically at your specified time interval. Click Add to add a new schedule, then click
Next to proceed when you are done setting.
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6. In the Destination menu, select a backup destination where the backup email will be
stored. Click the “+” icon next to Add new storage destination / destination pool.
7. Select the destination type and destination storage, then click OK to proceed.
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8. Click Next on the Destination menu page to proceed.
9. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system
User password – the encryption key will be the same as the login password of
your AhsayOBM at the time when this backup set is created. Please be reminded
that if you change the AhsayOBM login password later, the encryption keys of the
backup sets previously created with this encryption type will remain unchanged.
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Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
Note: For best practice on managing your encryption key, refer to the following
KB article. FAQ: Best practices for managing encryption key on AhsayOBM or
AhsayACB version 7? (5034)
Click Next when you are done setting.
10. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption type you have selected.
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The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this
option to show the encryption key.
Copy to clipboard – Click to copy the encryption key, then you can paste it in
another location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step
11. Enter the Windows login credentials for user authentication. Click Next to proceed.
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12. The following screen shows when the new backup set is created successfully. Backup
will run automatically at the configured scheduled time.
You may click Backup now to start a backup immediately, however, manual backup will
not be counted as part of the DAG backup cycle. For more information, refer to
Scheduled Backup for Data Availability Group (DAG) Option.
13. On all other Exchange Servers within the same DAG, open the AhsayOBM and click the
same backup set, and make sure the Run scheduled backup for this backup set is
turned on in the Backup Schedule menu. Make sure you save the setting before exiting
the application.
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7 Performing Mail Level Restoration for Microsoft
Exchange 2010/2013 in Database Availability
Group (DAG)
7.1 Pre-restoration requirements
Refer to the following steps to restore individual items to the active database on the relevant
Microsoft Exchange server within the DAG.
The mail level restoration should be performed on the active database only. You can identify
the Exchange server with the active database from the Exchange Management Shell by
following the steps below.
Type the following command in the Exchange Management Shell.
Get-MailboxDatabase | ft name, server
It will show which Exchange server is hosting the active mailbox database. In the following
case, Mailbox Database 01 and 03 are hosted on EX1, while Mailbox Database 02 and 04 are
hosted on EX2.
[PS] C:\>Get-MailboxDatabase | ft name, server
Name Server
---- ----
Mailbox Database 02 EX2
Mailbox Database 01 EX1
Mailbox Database 03 EX1
Mailbox Database 04 EX2
When you can identify which Exchange server hosted the active database, you can logon to
that Exchange server to restore the database.
7.2 Restoring Mail for Exchange Server in DAG
1. In the AhsayOBM main interface, click Restore.
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2. Select the backup set that you would like to restore mail from.
3. Select the backup destination that contains the mail that you would like to restore.
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4. Click to expand the menu tree to select which mailbox to restore. You can also select
mail item(s) from a specific backup job or all mail items that you have backed up to
restore. Click Next to proceed.
5. Select to restore mail to their Original mailbox, or to an Alternate mailbox.
Restore to Original Mailbox
Select the Original location option, then press Next to proceed.
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Restore to Alternate Mailbox
You can choose to restore mailbox item(s) to another mailbox in the same
Exchange server. Select the Alternate location option and the desired mailbox
destination, then press Next to proceed.
In addition, you can also restore mailbox item(s) to a different Exchange server
with the same version of Exchange server installed. In this case, the restoration
should be triggered by the AhsayOBM on the destination Exchange server.
Limitation
If you are trying to restore the mailbox item to a destination mailbox which has a different
language setting than the original mailbox, AhsayOBM will attempt to restore item(s) to
their respective destination folder based on the translation listed below.
For folders such as ‘Calendar’ or ‘Notes’, a new folder ‘Calendar’ or ‘Notes’ will be
created.
Backup source
(English)
Action
Destination mailbox with Chinese
as default language settings
Inbox
Merge
收件箱
Outbox
Merge
寄件匣
Sent Items
Merge
寄件備份
Deleted Items
Merge
刪除的郵件
Drafts
Merge
草稿
Junk E-Mail
Merge
垃圾電郵
Calendar
Create new folder
Calendar
Notes
Create new folder
Notes
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6. Select the temporary directory for storing temporary files, such as delta files when they
are being merged, click Restore to start the restoration.
7. The following screen with the text Restore Completed Successfully shows when the
restoration is completed.
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8 Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the following website:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Use our Ahsay Wikipedia for resources such as Hardware Compatibility List, Software
Compatibility List, and other product information:
http://wiki.ahsay.com
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9 Documentation
Documentations for all Ahsay products are available at:
https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_document
ation_guides
You can send us suggestions for improvements or report on issues in the documentation, by
contacting us at:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Please specify the specific document title as well as the change required/suggestion when
contacting us.