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Ahsay Online Backup Manager v7
Quick Start Guide for Synology NAS
Ahsay Systems Corporation Limited
18 October 2018
This is the original Ahsay manual
Depending on the service you have with us, some of the content won’t be applicable to you.
Note:
We don’t supply the following services, Open direct, Run Direct,or Run on Server on our
BOBcloud service. These are only provided on our System Provider service.
All accounts must be created on our reseller portal https://portal.data-stor.net
Any Ahsay professional services are provided by them and not us.
Definitions:
Our Desktop version is named ACB \ AhsayACB in this manual.
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
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Copyright Notice
© 2018 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any
means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change
without notice and does not represent a commitment on the part of the vendor. Ahsay Systems Corporation Limited does not
warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation
Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager,
Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System and Ahsay
NAS Client Utility are trademarks of Ahsay Systems Corporation Limited.
Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.
Apple and Mac OS X are registered trademarks of Apple Computer, Inc.
Dropbox is registered trademark of Dropbox Inc.
Google Cloud Storage and Google Drive are registered trademarks of Google Inc.
Lotus, Domino and Notes are registered trademark of IBM Corporation.
Microsoft, Windows, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Azure, One Drive and
One Drive for Business are registered trademarks of Microsoft Corporation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective
owners.
Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.
Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.
Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.
www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
ShadowProtect is registered trademark of StorageCraft Technology Corporation.
Vmware, ESX, ESXi and vCenter are registered trademarks of Vmware, Inc.
All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any loss,
destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in
respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you
agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by
Ahsay Systems Corporation Limited without prior notice to you.
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Revision History
Date
Descriptions
Type of modification
29 Jun 2016
First Draft
New
25 Nov 2016
Modified Ch 3 Download AhsayOBM, Ch 3
Install AhsayOBM and Appendix: Uninstall
AhsayOBM
Added Backup Set Options to Ch 5 Create a
File Backup Set, Advanced Options to Ch 7
Start a Manual Backup, and Restore Options to
Ch 8 Restore Data;
Combined “Technical Assistance” and
“Documentation” as Ch 9 Contacting Ahsay
Modification
16 Dec 2016
Modified Ch 5 Create a Backup Set, Ch 7 Run
Backup Jobs, Ch 8 Restore Data and Appendix
Uninstall AhsayACB;
Corrected typo in Copyright Notice and
Trademarks;
Removed “ing” verb form from all chapter titles
for consistency
Modification
3 Feb 2017
Added instructions and screen shots for
Encryption key handling in Ch. 5
New
7 Apr 2017
Added Encryption Type option in Ch. 5 Create a
Backup Set section
New
7 Jul 2017
Revised step in Create a Backup Set section
Modification
16 Oct 2017
Added Online Installation Step for Ch3.3
New
8 August 2018
Added note of manually install Java 8 for Ch.3.1
Pre-install Requirement
New
14 September 2018
Updated Overview of backup process for Ch.6
New/ Modification
18 October 2018
Added Requirement for Ch. 1.3, 1.4, 1.5; Move
Java Requirement to Ch.1.6
New/ Modification
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Table of Contents
1 Requirements for AhsayOBM on Synology NAS.......................................................................1
Hardware Requirements............................................................................................................1
Software Requirements .............................................................................................................1
AhsayOBM Installation ..............................................................................................................1
NAS-Synology Add-on Module ..................................................................................................1
Synology NAS User Account Permission ..................................................................................2
Java Requirement......................................................................................................................2
2 Get started with AhsayOBM.........................................................................................................5
3 Download and Install AhsayOBM................................................................................................6
Download AhsayOBM................................................................................................................6
Install AhsayOBM ......................................................................................................................7
4 Start AhsayOBM..........................................................................................................................11
Add an AhsayOBM Shortcut Icon to the Desktop....................................................................11
Login to AhsayOBM.................................................................................................................13
5 Create a Backup Set ...................................................................................................................15
6 Overview on Backup Process....................................................................................................22
7 Run Backup Jobs........................................................................................................................23
Login to AhsayOBM.................................................................................................................23
Start a Manual Backup ............................................................................................................23
Configure Backup Schedule for Automated Backup................................................................26
8 Restore Data................................................................................................................................29
Login to AhsayOBM.................................................................................................................29
Restore Data............................................................................................................................29
9 Contact Ahsay.............................................................................................................................37
Technical Assistance ...............................................................................................................37
Documentation.........................................................................................................................37
Appendix .............................................................................................................................................38
Cloud Storage as Backup Destination .....................................................................................38
Uninstall AhsayOBM................................................................................................................40
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1 Requirements for AhsayOBM on Synology NAS
Hardware Requirements
Refer to the following article for the list of Synology NAS models, DiskStation Manager (DSM)
version and hardware requirement:
FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on Synology NAS
Software Requirements
Refer to the following article for the Ahsay Software Compatibility List:
FAQ: Ahsay Software Compatibility List (SCL) for version 7.3 or above
AhsayOBM Installation
AhsayOBM v7.5.0.0 or above must be installed on the Synology NAS.
NAS-Synology Add-on Module
Make sure the NAS-Synology feature has been enabled as an add-on module in your AhsayOBM
user account to cover the backup of your Synology NAS.
Please contact your backup service provider for more details.
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Synology NAS User Account Permission
The Synology NAS user account used for the AhsayOBM installation and application must be a
member of “administrators” user group.
Java Requirement
For Synology NAS model with non-Intel processor, OpenJDK is used by default. To increase
compatibility and performance, install or upgrade to Oracle JDK.
If OpenJDK is not installed:
1. In Package Center, enter Java7 in the search box.
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NOTE
Please kindly note that from v7.17.0.0 onwards, for Synology NAS with Realtek CPU processor, Java
8 must be manually installed before installing AhsayOBM. Please refer to the article FAQ: Ahsay
Hardware Compatibility List (HRL) for AhsayOBM on Synology NAS for more details.
2. Click Install to install the Java package.
After OpenJDK has been installed:
1. Open the Java package afterward, click Upgrade Java.
2. Refer to the on-screen instructions to download the corresponding package file from the Oracle
website to install Oracle JDK.
Further information can be found via the following Synology article:
https://www.synology.com/en-us/knowledgebase/DSM/help/Java7/java7
3. Modify the Trust Level setting temporarily to permit AhsayOBM to be installed. Open Package
Center, select Utilities on the left panel. Then, select Settings.
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4. In the General tab, modify the Trust Level setting by choosing Any publisher.
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2 Get started with AhsayOBM
This quick start guide will walk you through the following 5 major parts to get you started with using
AhsayOBM.
Launch the App
Launch and log in to AhsayOBM
Create a Backup Set
Create a backup set according to
your preferences
Run Backup Jobs
Run a backup job to back up your
data
Restore Data
Restore your backed up data
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3 Download and Install AhsayOBM
Download AhsayOBM
1. In a web browser, click the blue icon on the top right corner to open the download page for the
AhsayOBM installation package file from your backup service provider’s website.
2. In the AhsayOBM tab of the download page, you can choose the AhsayOBM installer by
operating system.
3. In the Synology section, click the Download icon to download the AhsayOBM installation
package.
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Install AhsayOBM
1. Sign into DiskStation Manager (DSM) with the admin account. In a web browser, enter the
Synology NAS device IP address, followed by :5000
https://nas_hostname:5000
Note: Refer to the following Synology KB article for information on how to sign into DSM:
https://www.synology.com/en-us/knowledgebase/DSM/help/DSM/MainMenu/get_started
2. To install AhsayOBM on Synology NAS, click the Package Center icon from the desktop.
3. When the Package Center window appears, select Manual Install.
4. When the Manual Install window appears, click Browse to select the AhsayOBM package file
which you have downloaded (e.g. obm-synology-443-backup service provider IP address-https-
0O.spk). Then, click Next to proceed.
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5. After reading the License Agreement carefully, tick the checkbox next to I accept the terms of
the license agreement. Then, click Next to proceed.
6. Copy and paste the URL information for installing on Synology shown in the download page.
Then, click Next to proceed.
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7. Review the information on screen. Then, click Apply to start the installation of AhsayOBM.
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8. Upon successful installation, Ahsay Online Backup Manager will be listed in the Installed
packages.
9. You can click the Main Menu icon on the top left corner of your desktop.
10. You can click the AhsayOBM icon to launch the application.
11. Revert the Trust Level to the previous setting in Package Center afterward.
12. Refer to Pre-install Requirement for instructions.
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4 Start AhsayOBM
Add an AhsayOBM Shortcut Icon to the Desktop
1. In the DiskStation Manager (DSM) console, click the Main Menu icon on the top left corner of
the desktop to open it.
2. All application icons will be shown. Look for the AhsayOBM icon.
3. Right-click the AhsayOBM icon and select Add to desktop.
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3. The AhsayOBM shortcut icon will be added to the desktop.
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Login to AhsayOBM
1. Double-click the AhsayOBM icon on the desktop to launch the application.
2. The Free Trial Registration menu may be displayed when you login for the first time. Click
Login if you already have an AhsayOBM account, or click Free Trial to register for a trial
backup account.
Note: The free trial registration menu will be displayed if your service provider has enabled free
trial registration on the backup server.
3. In case you want to enter the backup server setting provided by your backup service provider,
click Show advanced option.
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4. Enter the Login Name and Password of your AhsayOBM account provided by your backup
service provider. Then, click OK to login.
5. Upon successful login, the following screen will appear.
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5 Create a Backup Set
1. Click the Backup Sets icon on the main interface of AhsayOBM.
2. Create a backup set by clicking “+ Add new backup set”.
3. When the Create Backup Set window appears, name your new backup set, then click Next to
proceed.
4. In the Backup Source window, you can select the source files and folders for backup.
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5. Click the Show files checkbox if you want to select individual file(s) for backup.
Note: AhsayOBM can only back up files or folders displayed under the File Station on the
DiskStation Manager. For more details, refer to the following KB article:
http://wiki.ahsay.com/doku.php?id=public:5047_faq_about_ahsayobm_installation_on_synology
_nas_devices
6. In the Backup Source window, click Next to proceed.
7. When the Schedule window appears, you can configure a backup schedule to automatically run
a backup job at your specified time interval.
In the Schedule window, the Run scheduled backup for this backup set is Off by
default.
You can leave it as is if you want to add a schedule later.
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If you want to add a schedule now, switch on Run scheduled backup for this
backup set. Then, click “+” next to Add New schedule.
When the New Backup Schedule window appears, specify your backup
schedule. Then, click OK to save your changes and close the New Backup
Schedule window.
Note: For details about the options from the dropdown menus, please refer to
Configure Backup Schedule for Automated Backup.
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8. In case you have added a schedule, it will be shown in the Schedule window. Click Next to
proceed when you are done with the settings.
9. The Destination window will appear.
Select the appropriate option from the Backup mode drop down menu.
Sequential (default value) – run backup jobs to each backup destination one by one
Concurrent – run backup jobs to all backup destinations at the same time
To select a backup destination for the backup data storage, click the “+” icon next to Add new
storage destination / destination pool.
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10. In the New Storage Destination / Destination Pool window, select the destination type and
destination storage. Then, click OK to confirm your selection.
Note: For more details on configuration of cloud storage as backup destination, refer to
Appendix A in this guide.
11. In the Destination window, your selected storage destination will be shown. Click Next to
proceed.
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12. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system.
User password – the encryption key will be the same as the login password of your
AhsayOBM at the time when this backup is created. Please be reminded that if you
change the AhsayOBM login password later, the encryption keys of the backup sets
previously created with this encryption type will remain unchanged.
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
Note: For best practice on managing your encryption key, refer to the following KB article.
https://forum.ahsay.com/viewtopic.php?f=169&t=14090
Click Save when you are done with the settings.
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13. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption key you have selected.
The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this option to
show the encryption key.
Copy to clipboard – Click to copy the encryption key, then you can paste it in another
location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step.
14. Upon successful creation of the backup set, the following screen will appear. You can click
Backup now to back up your data or click Close to exit.
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6 Overview on Backup Process
The following steps are performed during a backup job.
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7 Run Backup Jobs
Login to AhsayOBM
Login to the AhsayOBM application with the instructions provided in Login to AhsayOBM.
Start a Manual Backup
1. Click Backup on the main interface of AhsayOBM.
2. Select the backup set that you would like to start a backup job with.
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3. When the following options are shown, it is recommended that you tick the checkbox next to
Run Retention Policy after backup in the Retention Policy section at the bottom. This will help
you save hard disk quota in the long run. In the In-File Delta type section, the following three
options are available:
Full – A full backup captures all the data that you want to protect. When you run
a backup job for the first time, AhsayOBM will run a full backup regardless of the
in-file delta setting.
Differential – A differential backup captures only the changes made as
compared with the last uploaded full file only (i.e. changes since the last full
backup, not since the last differential backup).
Incremental – An incremental backup captures only the changes made as
compared with the last uploaded full or delta file (i.e. changes since the last
incremental backup).
4. Click Backup to start the backup job. The status will be shown.
5. When the backup is completed, the progress bar will be green in color and the message
“Backup Completed Successfully will appear.
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6. You can click the View icon on the right hand side to check the log. A window will pop up to
show the log. Click Close to exit the pop-up window.
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Configure Backup Schedule for Automated Backup
1. Click Backup Sets on the AhsayOBM main interface.
2. All backup sets will be listed. Select the backup set that you would like to create a backup
schedule for. A screen will pop up, showing the General tab.
3. Go to the Backup Schedule tab. In case Run scheduled backup for this backup set is off,
switch it On. Existing schedules will be listed at the bottom if any.
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4. Click Add to add a backup schedule. The New Backup Schedule window will appear.
5. You can configure your backup schedule settings.
The Stop dropdown menu offers two options:
until full backup completed – in case you prefer a complete backup
after [how many] hr – in case you prefer the backup job to stop after a certain
number of hours regardless of whether or not the backup job is complete
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As an example, the four types of backup schedules may look like the following.
6. Click Save to confirm your settings. Then, click Close to exit Backup Sets.
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8 Restore Data
Login to AhsayOBM
Login to the AhsayOBM application with the instructions provided in Login to AhsayOBM.
Restore Data
1. Click the Restore icon on the main interface of AhsayOBM.
2. All the available backup sets for restore will be listed. Select the backup set that you would like
to restore data from.
3. Select where you would like to restore your data from.
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4. Select to restore files from a specific backup job, or from all files available. Then, select the files
or folders that you would like to restore.
There are two options from the Select what to restore drop-down menu:
Choose from files as of job – This option allows you to select a backup version
from a specific date and time to restore.
Choose from ALL files – This option allows you to restore all the available
backup versions for this backup set. Among all the available backup versions,
you can even select only some of the backup versions of a file to restore.
Below is an example showing all the available backup versions of the file File
snapshot testing.txt. The latest version is shown in solid black color and all the
previous versions are shown in grey color. You can identify the file version from
the Date modified column.
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When the restore is done, you will see all the selected backup versions in the
restore destination. The latest backup version has the file name as the original file,
while the previous versions have the time stamps added to their file names for
easy identification.
5. Click the Show files checkbox to select individual files for restoration. Click Next to proceed
when you are done with the selections.
6. Select to restore the files to their Original location, or to an Alternate location. Then click
Next to proceed.
Original location – the backed up data will be restored to the computer running
the AhsayOBM under the same directory path as on the machine storing the
backup source. For example, if the backup source files are stored under
Users/[User’s Name]/Downloads folder, the data will be restored to
Users/[User’s Name]/Downloads as well on the computer running the
AhsayOBM.
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Alternate location – you can choose to restore the data to a location of your
choice on the computer where AhsayOBM is running.
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7. Click Show advanced option to configure other restore settings:
Overwrite mode during restoration
When there are file name conflicts during restoration, you can choose to skip
them all or overwrite all existing files in the restore destination.
Restore file permissions
Restore file permissions are disabled by default. When you perform a file restore
on a shared computer, it is recommended that you enable Restore file
permissions by ticking the checkbox so that the files restored will not be fully
accessible to everyone using the shared computer.
Delete extra files
Synchronize the selected restore source with the restore destination.
By enabling this option, the restore process will attempt to synchronize the
selected restore source with the restore destination, making sure the data in the
restore destination is exactly the same as the restore source. Any data created
after backup will be treated as “extra files” and will be deleted from the restore
source if this feature is enabled.
Example:
i) Two files are created under the Document folder 01, namely doc 1 & doc 2.
ii) A backup is performed for folder Document folder 01.
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iii) Two new files are created, namely doc 3 & doc 4.
iv) A restore is performed for the Document folder 01, with Delete extra files
option enabled.
v) Since doc 3 & doc 4 have never been backed up, therefore they will be
deleted from Document folder 01, leaving only the two files that have been
backed up.
WARNING
Please exercise extra caution when enabling this feature. Consider what
data in the restore source has not been backed up and what impact it
would cause if those data is deleted.
Prior to the data restore and synchronization, a warning message
shows as the one shown below. Only clicking Yes will the “extra file” be
deleted. You can click Apply to all to confirm deleting all the “extra
files” at a time.
Follow Link (Enabled by default)
When this option is enabled, not only the symbolic link or junction point will be
restored, the directories and files that the symbolic link or junction point links to
will also be restored.
The table below summarizes the behaviors when a restore is performed with
different settings.
Follow Link
Restore to
Behavior
Original
location
Symbolic link or junction point is restored to the
original backup location.
Target directories or files are also restored to
the original backup location.
Enabled
Alternate
location
Symbolic link or junction point is restored to the
location specified.
Target directories or files are also restored to
the alternate location specified.
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Original
location
Symbolic link or junction point is restored to the
original backup location.
Target directories or files are NOT restored to
the original backup location.
Disabled
Alternate
location
Symbolic link or junction point is restored to the
location specified.
Target directories or files are NOT restored to
the alternate location specified.
7. Click Next to proceed when you are done with the settings.
8. Select the temporary directory for storing temporary files, such as delta files when they are
being merged.
9. Click Restore to start the restore. The status will be shown.
10. When the restore is completed, the progress bar will be green in color and the message
Restore Completed Successfully will appear.
You can click the View icon on the right hand side to check the log. A window will pop up to
show the log. Click Close to exit the pop-up window.
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11. In the Restore window, click Close to close the Restore window.
12. To exit AhsayOBM, click the red “x” on the top right corner. If you wish to use the AhsayOBM
again, you will then have to launch it again.
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9 Contact Ahsay
Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the following website:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Also use the Ahsay Knowledge Base for resource such as Hardware Compatibility List, Software
Compatibility List, and other product information:
https://forum.ahsay.com
Documentation
Documentations for all Ahsay products are available at:
https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_documentation
_guides
You can send us suggestions for improvements or report on issues in the documentation, by
contacting us at:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
The specific document title as well as the change required/suggestion when contacting us.
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Appendix
Cloud Storage as Backup Destination
For most cloud storage providers (e.g. Dropbox, Google Drive, etc.), you need to enable access of
AhsayOBM on your cloud destination. Click OK / Test, you will be prompted to login to the
corresponding cloud service.
Important
The authentication request will be opened in a new tab / window on the browser, ensure that
the pop-up tab / window is not blocked.
1. Click Allow to permit AhsayOBM to access the cloud storage.
2. Enter the authentication code returned in AhsayOBM to complete the destination setup.
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Note: A backup destination can be set to a supported cloud storage, backup server, FTP /
SFTP server, network storage, or local / removable drive on your computer.
Multiple backup destinations can be configured for a single backup set. In fact it is
recommended for you to set up at least 2 backup destinations for your backup set.
For more details on backup destination, for example which cloud service providers are
supported, destination type, or limitation, you can refer to the following KB article:
https://forum.ahsay.com/viewtopic.php?f=169&t=14049
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Uninstall AhsayOBM
Refer to the following steps to uninstall AhsayOBM.
1. Sign into DiskStation Manager (DSM) with the admin account. In a web browser, enter the
Synology NAS device IP address, followed by :5000
https://nas_hostname:5000
Note: Refer to the following Synology KB article for information on how to sign into DSM:
https://www.synology.com/en-us/knowledgebase/DSM/help/DSM/MainMenu/get_started
2. Double-click the Package Center icon on the desktop.
3. When the Package Center window appears, select Ahsay Online Backup Manager from
the listed Installed packages.
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4. When the Ahsay Online Backup Manager properties appears, select Action > Uninstall.
5. Click Yes to uninstall AhsayOBM.
Note: If you select Yes, both AhsayOBM program files and user settings will be removed
from the NAS drive.
6. When the uninstallation is completed, the following message will appear.
Note: Ahsay Online Backup Manager will no longer appear in the list of Installed packages.
The uninstaller will also remove the .obm folder and all binary files from the following paths
respectively:
/volume1/@appstore/AhsayOBM/.obm
/volume1/@appstore/AhsayOBM/