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Ahsay Online Backup Manager v7
Quick Start Guide for Mac OS X
Ahsay Systems Corporation Limited
27 November 2018
This is the original Ahsay manual
Depending on the service you have with us, some of the content won’t be applicable
to you.
Note:
We don’t supply the following services, Open direct, Run Direct,or Run on Server
on our BOBcloud service. These are only provided on our System Provider service.
All accounts must be created on our reseller portal https://portal.data-stor.net
Any Ahsay professional services are provided by them and not us.
Definitions:
Our Desktop version is named ACB \ AhsayACB in this manual.
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
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Copyright Notice
© 2018 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any
means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change
without notice and does not represent a commitment on the part of the vendor. Ahsay Systems Corporation Limited does not
warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation
Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager,
Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System and Ahsay
NAS Client Utility are trademarks of Ahsay Systems Corporation Limited.
Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.
Apple and Mac OS X are registered trademarks of Apple Computer, Inc.
Dropbox is registered trademark of Dropbox Inc.
Google Cloud Storage and Google Drive are registered trademarks of Google Inc.
Lotus, Domino and Notes are registered trademark of IBM Corporation.
Microsoft, Windows, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Azure, One Drive and
One Drive for Business are registered trademarks of Microsoft Corporation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective
owners.
Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.
Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.
Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.
www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
ShadowProtect is registered trademark of StorageCraft Technology Corporation.
VMware, ESX, ESXi and vCenter are registered trademarks of VMware, Inc.
All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any loss,
destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in
respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you
agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by
Ahsay Systems Corporation Limited without prior notice to you.
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Revision History
Date
Descriptions
Type of modification
28 Jun 2016
First Draft
New
10 Nov 2016
Modified Ch 7.3 Configure Backup Schedule for
Automated Backup
Modification
25 Nov 2016
Added Backup Set Options to Ch 5 Create a File
Backup Set, Advanced Options to Ch 7 Start a
Manual Backup, and Restore Options to Ch 8
Restore Data;
Modified Ch 3 Download AhsayOBM, and Ch 3
Install AhsayOBM;
Combined “Technical Assistance” and
“Documentation” as Ch 9 Contacting Ahsay
Modification
16 Dec 2016
Modified Ch 5 Create a Backup Set, Ch 7 Running
Backup Jobs and Ch 8 Restore Data;
Corrected typo in Copyright Notice and
Trademarks;
Removed "-ing" verb form from all chapter titles for
consistency
Modification
3 Feb 2017
Added instructions and screen shots for Encryption
key handling in Ch. 5
New
5 Apr 2017
Added Encryption Type option in Ch. 5 Create a
Backup Set section: Revised screen shot with
larger field for entering backup sever IP at login
New
16 Oct 2017
Added Software Requirements for Ch1.2; Added
Offline Installation Option for Ch3.2
New
21 May 2018
Added Limitations for Ch1.3
New
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Table of Contents
1 Requirements for AhsayOBM on Mac OS X ..............................................................................1
Hardware Requirements............................................................................................................1
Software Requirements .............................................................................................................1
Limitations..................................................................................................................................1
2 Get Started with AhsayOBM ........................................................................................................2
3 Download and Install AhsayOBM................................................................................................3
Download AhsayOBM................................................................................................................4
Install AhsayOBM ......................................................................................................................5
Option 1: Online Installation Option......................................................................................5
Option 2: Offline Installation Option......................................................................................9
4 Start AhsayOBM..........................................................................................................................13
Add an AhsayOBM Shortcut Icon to the Desktop....................................................................13
Login to AhsayOBM.................................................................................................................14
5 Create a Backup Set ...................................................................................................................16
6 Overview on Backup Process....................................................................................................23
7 Run Backup Jobs........................................................................................................................24
Login to AhsayOBM.................................................................................................................24
Start a Manual Backup ............................................................................................................24
Configure Backup Schedule for Automated Backup................................................................27
8 Restore Data................................................................................................................................31
Login to AhsayOBM.................................................................................................................31
Restore Data............................................................................................................................31
9 Contact Ahsay.............................................................................................................................39
Technical Assistance ...............................................................................................................39
Documentation.........................................................................................................................39
Appendix .............................................................................................................................................40
Uninstall AhsayOBM................................................................................................................40
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1 Requirements for AhsayOBM on Mac
OS X
Hardware Requirements
Refer to the link below for details of the minimum and recommended requirements for installing
AhsayACB:
FAQ: Ahsay Hardware Requirement List (HRL) for version 7.3 or above (5000)
Software Requirements
Refer to the following link for details of the operating systems, applications and databases supported
by AhsayACB:
FAQ: Ahsay Software Compatibility List (SCL) for version 7.3 or above (5001)
Limitations
Installation on Root Drive
AhsayOBM must be installed on the root drive of a volume (e.g. /Applications/...).
Resource Fork Files
Resource fork files cannot be restored with AhsayOBM installation on Mac OS X 10.8 above.
Case-Insensitive File System
For volume with a case-insensitive file system, target file of a symbolic link will be backed up
twice (in both upper case and in lower case), hence, doubling the backup quota storage
requirement.
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2 Get Started with AhsayOBM
This quick start guide will walk you through the following 5 major parts to get you started with using
AhsayOBM.
Launch the App
Launch and log in to AhsayOBM
Run Backup Jobs
Run the backup jobs to back up
data
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3 Download and Install AhsayOBM
From version 7.15.0.0 onwards, there are two installation modes of AhsayOBM, online installation and
offline installation. Below is the table of comparison between online installation and offline installation.
Online Installation
Offline Installation
Version
Supported
and Control
From v7.3.2.0 onwards.
Ensures the latest version of the
product is installed.
From v7.15.0.0 onwards.
May need to update the product
version after installation if an older
offline installer is used.
Installation
Time
Takes more time as it needs to
download the binary and
component files (80MB to 132MB
depending on operating system)
each time the installation is run.
Online installer size is 6KB to
3.5MB depending on operating
system as it contains only the initial
installation package files.
Takes less time as all the
necessary binary and component
files are already available in the
offline installer and offline installer
can be downloaded once but
reused many times.
Offline installer size is 80MB to
132MB depending on operating
system as it contains all the
necessary binary and component
files.
Deployments
Suitable for single or small amount
of device installations.
Suitable for sites with fast and
stable internet connection as
internet connection is needed each
time when an installation is run.
A slow internet connection will
result in longer installation time and
interrupted or unstable internet
connection may lead to
unsuccessful installation.
Suitable for multiple or mass
device installations.
Suitable for client sites with
metered internet connections as
once the offline installer is
downloaded, internet connection is
not needed each time when an
installation is run.
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Download AhsayOBM
1. In a web browser, click the blue icon on the top right corner to open the download page for
the AhsayOBM installation package file from your backup service provider’s website.
2. In the AhsayOBM tab of the download page, you can choose the AhsayOBM installer by
operating system.
3. In the Mac OS X section, click on the Download (Online) or Download (Offline) button to
download the AhsayOBM installation package.
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Install AhsayOBM
Option 1: Online Installation Option
1. Double-click the icon of the AhsayOBM installation package .dmg file you have
downloaded.
2. The Ahsay Online Backup Manager window will appear. You will see another file named
obm.pkg.Double click on the obm.pkg file.
3. When the AhsayOBM Installer wizard appears, click Continue to proceed.
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4. When the Important Information screen appears, read the information and then click
Continue to proceed.
5. When the Software License Agreement appears, the agreement content will be displayed
in English by default. If you prefer to read it in a different language, click to change the
language. After reading the agreement carefully, click Continue to proceed.
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6. The following message will appear in a pop-up window. Click Agree to accept the software
license agreement.
7. Click Install to start installing AhsayOBM to the default location, i.e. “10.10 Yosemite” in
this example. (Alternatively, you can click Change Install Location… to choose a different
installation destination.)
8. The following message will appear in a pop-up window. Enter your Mac OS X login
credentials. Then, click Install Software to proceed with the installation.
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9. You will see the following screen when the installation of AhsayOBM is completed.
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Option 2: Offline Installation Option
1. Double-click the icon of the AhsayOBM installation package .gz file you have downloaded
to expand it.
2. Double-click the icon of the AhsayOBM installation package .dmg file you have expanded.
3. The Ahsay Online Backup Manager window will appear. You will see another file named
obm.pkg. Double click on the obm.pkg file.
4. When the AhsayOBM Installer wizard appears, click Continue to proceed.
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5. When the Important Information screen appears, read the information and then click
Continue to proceed.
6. When the Software License Agreement appears, the agreement content will be displayed
in English by default. If you prefer to read it in a different language, click to change the
language. After reading the agreement carefully, click Continue to proceed.
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7. The following message will appear in a pop-up window. Click Agree to accept the software
license agreement.
8. Click Install to start installing AhsayOBM to the default location, i.e. “Untitled” in this
example. (Alternatively, you can click Change Install Location… to choose a different
installation destination.)
9. The following message will appear in a pop-up window. Enter your Mac OS X login
credentials. Then, click Install Software to proceed with the installation.
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10. You will see the following screen when the installation of AhsayOBM is completed.
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4 Start AhsayOBM
Add an AhsayOBM Shortcut Icon to the Desktop
1. Under the Go menu bar on the top of the screen, click the Applications option.
2. Look for the AhsayOBM application icon as shown below.
3. Then, drag the icon to to add a shortcut to the desktop.
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Login to AhsayOBM
1. Double-click the AhsayOBM icon to launch the application.
2. The Free Trial Registration menu may be displayed when you log in for the first time. Click
Login if you already have an AhsayOBM account, or click Free Trial to register for a trial
backup account.
3. In case you want to enter the backup server setting provided by your backup service provider,
click Show advanced option.
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4. Enter the login name and password of your AhsayOBM account provided by your backup
service provider. Then, click OK to login.
5. Upon successful login, the following screen will appear.
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5 Create a Backup Set
1. Click the Backup Sets icon on the main interface of AhsayOBM.
2. Create a new backup set by clicking next to Add new backup set.
3. When the Create Backup Set window appears, name your new backup set and select the
Backup set type. Then, click Next to proceed.
4. In the Backup Source window, select the source files and folders for backup. Click I would like
to choose the files to backup to select individual files for backup.
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5. In the Advanced Backup Source window, select folder(s) to back up all files in the folder(s).
6. Alternatively, if you want to back up only specific files instead of all files in your selected
folder(s), select the Show files checkbox at the bottom of the screen. A list of files will appear
on the right hand side. Select the checkbox(es) next to the file(s) to back up. Then, click OK to
save your selections and close the Advanced Backup Source window.
7. In the Backup Source window, click Next to proceed.
8. In the Schedule window, you can configure a backup schedule to automatically run a backup job
at your specified time interval. In the Schedule window, the Run scheduled backup for this
backup set is Off by default.
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You can leave it as is if you want to add a schedule later.
If you want to add a schedule now, switch On Run scheduled backup for this
backup set. Then, click next to Add New schedule.
When the New Backup Schedule window appears, specify your backup schedule.
Then, click OK to save your changes and close the New Backup Schedule
window.
Note: For details about the options from the dropdown menus, please refer to
chapter 7 Configure Backup Schedule for Automated Backup.
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9. In case you have added a schedule, it will be shown in the Schedule window. Click Next to
proceed when you are done setting.
10. The Destination window will appear.
Select the appropriate option from the Backup mode dropdown menu.
Sequential (default value) – run backup jobs to each backup destination one by
one
Concurrent – run backup jobs to all backup destinations at the same time
To select a backup destination for the backup data storage, click next to Add new storage
destination / destination pool.
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11. In the New Storage Destination / Destination Pool window, select the destination type and
destination storage. Then, click OK to confirm your selection.
12. In the Destination window, your selected storage destination will be shown. Click Next to
proceed.
13. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
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You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system
User password – the encryption key will be the same as the login password of your
AhsayOBM at the time when this backup set is created. Please be reminded that if you
change the AhsayOBM login password later, the encryption keys of the backup sets
previously created with this encryption type will remain unchanged.
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
Note: For best practice on managing your encryption key, refer to the following KB article.
https://forum.ahsay.com/viewtopic.php?f=169&t=14090
Click Next when you are done setting.
14. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption type you have selected.
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The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this option to
show the encryption key.
Copy to clipboard – Click to copy the encryption key, then you can paste it in another
location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step.
15. Upon successful creation of the backup set, the following screen will appear. You can click
Backup now to back up your data or click Close to exit.
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6 Overview on Backup Process
The following steps are performed during a backup job:
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7 Run Backup Jobs
Login to AhsayOBM
Login to the AhsayOBM application according to the instructions in chapter 4 Login to AhsayOBM.
Start a Manual Backup
1. Click Backup on the main interface of AhsayOBM.
2. Select the backup set that you would like to start a backup job for. In case you want to modify
the In-File Delta type, Destinations and Retention Policy settings, click Show advanced option.
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3. When advanced options are shown, it is recommended that you tick the checkbox next to Run
Retention Policy after backup in the Retention Policy section at the bottom. This will help you
save hard disk quota in the long run. In the In-File Delta type section, the following three options
are available:
Full – A full backup captures all the data that you want to protect. When you run a
backup job for the first time, AhsayOBM will run a full backup regardless of the in-file
delta setting.
Differential – A differential backup captures only the changes made as compared
with the last uploaded full file only (i.e. changes since the last full backup, not since
the last differential backup).
Incremental – An incremental backup captures only the changes made as compared
with the last uploaded full or delta file (i.e. changes since the last incremental backup).
4. Click Backup to start the backup job. The status will be shown.
5. When the backup is completed, the progress bar will be green in color and the message
“Backup Completed Successfully” will appear.
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6. You can click the View icon on the right hand side to check the log. A window will pop up to
show the log. Close the pop-up window when you finish reading it.
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Configure Backup Schedule for Automated Backup
1. Click Backup Sets on the AhsayOBM main interface.
2. All backup sets will be listed. Select the backup set that you would like to create a backup
schedule for. A screen will pop up, showing the General tab.
3. Go to the Backup Schedule tab. In case Run scheduled backup for this backup set is off,
switch it On. Existing schedules will be listed at the bottom if any.
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4. Click Add to add a backup schedule. The New Backup Schedule window will appear.
5. In the New Backup Schedule window, you can configure your backup schedule settings. To
save hard disk quota in the long run, it is recommended that you tick the checkbox next to Run
Retention Policy after backup at the bottom. The rest of the setting options will vary by which
option you choose from the Type dropdown menu:
Daily – what time to start the backup job
Weekly – which day of the week and what time that day to start the backup job
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Monthly – which day of the month and what time that day to start the backup job
Custom – which particular date to start a one-off backup job
The Stop dropdown menu offers two options:
until full backup completed – in case you prefer a complete backup
after [how many] hr – in case you prefer the backup job to stop after a certain
number of hours regardless of whether or not the backup job is complete
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As an example, the four types of backup schedules may look like the following.
6. Click Save to confirm your settings. Then, click Close to exit Backup Sets.
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8 Restore Data
Login to AhsayOBM
Login to the AhsayOBM application according to the instructions in Login to AhsayOBM.
Restore Data
1. Click the Restore icon on the main interface of AhsayOBM.
2. All the available backup sets for restore will be listed. Select the backup set that you would like
to restore data from.
3. Select where you would like to restore your data from.
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4. Select to restore files from a specific backup job, or from all files available. Then, select the files
or folders that you would like to restore.
There are two options from the Select what to restore dropdown menu:
Choose from files as of job – This option allows you to select a backup version
from a specific date and time to restore.
Choose from ALL files – This option allows you to restore all the available
backup versions for this backup set. Among all the available backup versions,
you can even select only some of the backup versions of a file to restore.
The following is an example showing all the available backup versions of the file
File 1.rtf. The latest version is shown in solid black color and all the previous
versions are shown in grey color. You can identify the file version from the Date
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modified column.
When the restore is done, you will see all the selected backup versions in the
restore destination. The latest backup version has the file name as the original
file, while the previous versions have the time stamps added to their file names
for easy identification.
5. Click the Show files checkbox to select individual files for restoration. Click Next to proceed
when you are done with the selections.
6. Select to restore the files to their Original location, or to an Alternate location. Then, click
Next to proceed.
Original location – the backed up data will be restored to the computer running
the AhsayOBM under the same directory path as on the machine storing the
backup source. For example, if the backup source files are stored under
Users/[User’s Name]/Downloads folder, the data will be restored to
Users/[User’s Name]/Downloads as well on the computer running the
AhsayOBM.
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Alternate location – you can choose to restore the data to a location of your
choice on the computer where AhsayOBM is running.
7. Click Show advanced option to configure other restore settings:
Delete extra files
By enabling this option, the restore process will attempt to synchronize the
selected restore source with the restore destination, making sure the data in the
restore destination is exactly the same as the restore source. Any data created
after backup will be treated as “extra files” and will be deleted from the restore
source if this feature is enabled.
Example:
i) Two files are created under the Document folder 01, namely doc 1 & doc 2.
ii) A backup is performed for folder Document folder 01.
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iii) Two new files are created, namely doc 3 & doc 4.
iv) A restore is performed for the Document folder 01, with Delete extra files
option enabled.
v) Since doc 3 & doc 4 have never been backed up, therefore they will be
deleted from Document folder 01, leaving only the two files that have been
backed up.
WARNING
Please exercise extra caution when enabling this feature. Consider what data in
the restore source has not been backed up and what impact it would cause if
those data is deleted.
Prior to the data restore and synchronization, a warning message shows as the
one shown below. Only clicking Yes will the “extra file” be deleted. You can click
Apply to all to confirm deleting all the “extra files” at a time.
Follow Link (Enabled by default)
When this option is enabled, not only the symbolic link or junction point will be
restored, the directories and files that the symbolic link or junction point links to
will also be restored.
The table below summarizes the behaviors when a restore is performed with
different settings.
Follow Link
Restore to
Behavior
Original
location
Symbolic link or junction point is restored to the
original backup location.
Target directories or files are also restored to
the original backup location.
Enabled
Alternate
location
Symbolic link or junction point is restored to the
location specified.
Target directories or files are also restored to
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the alternate location specified.
Original
location
Symbolic link or junction point is restored to the
original backup location.
Target directories or files are NOT restored to
the original backup location.
Disabled
Alternate
location
Symbolic link or junction point is restored to the
location specified.
Target directories or files are NOT restored to
the alternate location specified.
Resolve Link (Only for restoring to Alternate Location)
This option must be used in conjunction with the Follow Link option. When this
option is enabled, the symbolic link or junction point, as well as the directories
and files that the symbolic link or junction point links to will also be restored in the
alternate location you have chosen. That means the link or junction will point to
the alternate location instead of the original location.
The table below summarizes the behaviors when a restore is performed with this
option turned on and off.
Resolve Link
Behavior
Enabled
Symbolic link or junction point is restored to the alternate
location specified, with its target directories and files also
restored to the same location in their relative path.
Target of the link or junction is updated to the new relative
path. In other word, the link or junction now points to the
new alternate location.
Disabled
Symbolic link or junction point is restored to the alternate
location specified, with its target directories and files also
restored to the same location in their relative path.
However, target of the link or junction is NOT updated to the
new relative path. In other word, the link or junction still
points to the original location.
8. Click Next to proceed when you are done with the settings.
9. Select the temporary directory for storing temporary files, such as delta files, when they are
being merged.
By default, the temporary files are stored under the temp directory of the user profile directory.
In case the same directory path does not exist in the computer you are running AhsayOBM, you
have to click Browse to define a new location for storing the temporary files. Otherwise, you will
not be able to perform a restore.
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10. Click Restore to start the restore. The status will be shown.
11. When the restore is completed, the progress bar will be green in color and the message
“Restore Completed Successfully” will appear.
You can click the View icon on the right hand side to check the log. A window will pop up to
show the log. Close the pop-up window when you finish reading it.
12. In the Restore window, click Cancel to close the Restore window.
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13. To exit AhsayOBM, click the red “x” on the top left corner. A message will appear to ask for your
confirmation. Click Yes to close the application. If you wish to use the AhsayOBM again, you will
then have to launch it again.
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9 Contact Ahsay
Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the following website:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Also use the Ahsay Knowledge Base for resource such as Hardware Compatibility List, Software
Compatibility List, and other product information:
https://forum.ahsay.com
Documentation
Documentations for all Ahsay products are available at:
https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_documentation
_guides
You can send us suggestions for improvements or report on issues in the documentation, by
contacting us at:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
The specific document title as well as the change required/suggestion when contacting us.
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Appendix
Uninstall AhsayOBM
1. Click Go at the top menu bar, then select Utilities.
2. Double click the Terminal.app icon.
3. Use the command highlighted in red to enter the Applications folder.
#cd /Applications
#[user]-Mac-mini:Applications [user]$
4. Use the command highlighted in red to enter the AhsayOBM folder.
#[user]-Mac-mini:Applications [user]$ cd AhsayOBM.app/bin
#[user]-Mac-mini:bin [user]$
5. Use the command highlighted in red to execute the uninstallation. Enter the password for
logging in to your Mac when prompted.
#[user]-Mac-mini:bin [user]$sudo sh uninstall.sh
#Password:
6. The following scripts show when the uninstallation is completed.
#Shutdown Scheduler for Ahsay Online Backup Manager
#Wait 5 seconds before Scheduler exits
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#Kill Process by Image
Name:/Applications/AhsayOBM.app/jvm/bin/bJW
#Ignore Process by Image Name:
#Kill Process by Image Name:
/Applications/AhsayOBM.app/jvm/bin/bschJW
#Ignore Process by Image Name:
#Kill Process by Image Name:
/Applications/AhsayOBM.app/jvm/bin/java
#Ignore Process by Image Name:
#Remove LaunchDaemons for com.AhsayOBM.scheduler from service
#Remove AhsayOBM from Your Mac OS X
#[user]-Mac-mini:bin [user]$